Seriously, we had a big problem with loading episodes with shows. We never had this problem with any of the movies, movies would play right away with no problem. I just got off the phone with a netflix customer service rep and she was very nice but no help! I ended fixing the problem on my own by going to the xbox website and their solution was to delete the app completely and then reinstall it.
So if you are watching netflix on an xbox and it's doing the same thing try deleting the app and reinstalling it. I don't have any complaints about the customer service I experience, she was very nice and trying to help but she wasn't very helful. Hi my name is Doris Guillaumier,im from Georgetown ont, im an old customer,for quite sometimes, and lately, im not being treated well. On the 4 may my daughter tried to open an account with you. Everytime we put the password it.
It kept saying it was incorrect. We phoned up and reset the password three times. The fourth time we rang customer services I said to forget it.
We didn't want the account but you have still took money from my bank/ PayPal account. I am extremely upset by this we tried for nearly 3 hours to set up account so my daughter could watch a film. We rang customer services which cost money.
We reset the password three times. It was to much trouble and now you still take £7.49 from my account. I will be reporting this to the ombudsman. I had incurred phone charges of £27.00 plus three hours of my time plus £35.00 for returned payment because you tried to take money from my account after you we told we didn't want Netflix. Yours extremely annoyed Miss Katherine Ray.
I cancelled NetFlix before the end of trial period, but continued being charged month after month $7.99. I've contacted NetFlix customer service for a refund for two months of charges on a cancelled account. I was told that two days after cancelling service, that I was signed up for NetFlix again and charged for a service I have never used and did not sign up for. (I live alone & no one signed up under my name. Still waiting for a refund. I can't get netflix to work on my TV. Ive tried 3 or 4 times to get assistance but i just can't understand the the person who answers the phone.
I Bought a smart TV specifically for watching netflix programs.I find your costumer service very frustrating and i'm very disapointed. If i can't get this resolved i guess i'll just cancel my account, i don't see any point in paying for some thing i can't use. Just called customer service to change my billing date.
Wanted to move my billing date 5 days. Was told the ONLY way to do that was to cancel my account, wait 5 days and sign up again. Well the best I can do is half of that process. I called customer service to complain about blueray DVDs not containing extra features.
Apparently, I'm a little slow, the studios have been leaving these out of discs shipped for rental. This is the only reason I get blue ray discs. We have a huge TV and we're satisfied with picture quality on either disc. The studios want you to buy the discs. However, the customer service rep I spoke with is on my list of "rudest, most condescending, sarcastic" people I've ever spoken to on the phone.
I'm considering dumping my service after two years. She did not understand at all why I didn't see the reason for paying extra for blueray discs to watch special features when the discs do not contain special features. Should'nt they be alerting customers to the fact that the blue ray DVDs do not contain extra features? If she wants to keep me as a customer shouldn't she have handled this differently?
Where do they get these sales people? I guess they don't need to treat customers well and do not need my business. Ok, ps3 had error code, and try again later, unable to play now.
Called customer service, he said uninstall or delete on the ps3. He suggest to do the same on my phone, EVO 4g, I did,??? If I don't have the option of logging in on my phone and ps3 anymore since the so called UPGRADE, OR UPDATED VERSION, Than bye bye Netflix.
Updates are for their benefit I guess maybe trying to control multiple device log ons and users??? Screw it, customer service better fix this one or I will discontinue. I called the call center asking to be credited two weeks back to my bank card because I moved to a new location and was told he couldn't help me. His name was Von from the Philippines call center. It is only because Spectrum is backed up delivering new modems to customers.
I haven't been able to stream in two weeks because of the cable internet company being behind cause of Covid. I have a brain injury and cannot stream on my phone as it causes seizures. It is unacceptable that a company with billions can't credit me back 4 dollars and change. Humans with disabilities have it especially rough and as I had to move during a pandemic the ability to stream was out of my hands. I would like a credit for two weeks and if not I will file a complaint because it's literally not any fault of mine.
I have been a customer for years and can't believe how i was just treated. I purchased netfix in hopes you would have every motion picture the USA would have to offer. There are a lot of movies that I want to see but you have to have them shipped to you via mail.
I don't think that is a modern business model. Your called "NET" Flix, thus internet streaming films should be your bread and butter. Ordering by mail is a pain in the ass and it cost more overhead for your company. My hope is you be an internet sensation and have all films online someday. Plus I threw my DVD player away!
It would give the customer ease of use and make choosing my movie more satisfying because it's more convenient. Bottom line it would make you a better company. Ordering by mail is a pain in the ads and it cost more overhead for your company. My hope is you be an internet sensations and have all films online someday. I opened an account with netflix which was suppose to be one months free trial.
They immediately took one months subscription from my bank account. I have since cancelled and can find no way to contact them by email to have the first months fee repaid to me. I am not happy with the customer service and wish I had never agreed to join. They exist at freaking Circle K's for Christ sake's!
Please at least add and English option for those few shows and movies that are foreign. Please review these comments carefully and remember the customer service GOLDEN RULE!!! You want our money, treat us like we matter, our concerns should be your concerns! Thank you for your years of service, but if changes are not received or even noticed, your customers will. You will loss more members and customer then you'll ever had imagined.
If you can't sign in toNetflix, you can reset your password by email or by text message if you've added your phone number to your account. If you forget the email address or phone number you registered with, you may be able to provide more information online to recover your account. This is the worst customer service system I have ever had to contact.
I can't get anyone live to speak to. The chat system asks for a credit card to pay for answers. I am already paying for a service that is supposed to work. I should not have to pay extra , especially by giving my credit card over the internet.
This is not the first time this has happened. I am considering switching to Hulu to see if their customer service is better. I received an email from Netflix saying they wanted me back and offered me another free trial membership. I signed up and a few days later got an error message and when I called the girl said I was actually not eligible for the free membership so they charged me. I told the girl I was very upset and they better take the charge off because it was their mistake they sent me a free offer I wasn't eligible for. The girl refused and was very rude to me.
I called back and got Amy on the phone and she immediately apologized for the mistake, reversed the charge and still let me keep the membership. I am only writing a bad review because that first employee completely ruined my opinion of Netflix and they should monitor the calls and behaviors of their employees. I don't know the girls name I spoke to first but employees like her are very bad for this business and I will NEVER use them again because of her. I cancel Netflix along time ago and now Netflix took money out of my account last month . I hope Netflix can understand me now. I don't want Netflix because I can't get it on my TV so that means I want to cancel Netflixit.Please stop taking money out of my account.
I'am telling you again CANCEL MY ACCOUNT !!!!!!!! I would not sign up again if I allready new that I couldn't get it on my TV. I called Netflix today on the phone and I was told by the person I was talking to that when you call Netflix it doesn't mean nothing because that don't keep track of what you say. I had my phone on speaker phone so the people in my home could hear what the girl at Netflix was saying. I have been using netflix for a month now, and im pretty sure a lot of people have been complaining about not being able to delete your instant watching activity. I called them twice and asked to delete it, and they said sure.
Both times, they did not delete it. Whats the point of not letting the people delete their history. My friends came over and turned on stupid movies to embarrass me, and I cant even watch it now with my family now cause of that.
If not changed, Im canceling my account. If you can't sign in to Netflix, you can reset your password by email or by text message if you've added your phone number to your account. I recently rejoined netflix,i'm a small time user.
I got my first dvd, sent it back, in the past the next dvd would then be sent out to me,but not this time. So I called after waiting and explaining the thing to whoever,they told me that they were in a diff. Dept. and i needed the dvd dept.,BUT the dvd people were closed,so i tried again to navigate the pain in the butt online no-help. You guys should be ashamed of yourselves for this lack of service. Also why isn't the so called 'chat' ever working?
This grandma is getting real tired of this poor nonexistent customer no-service. Fix the prob.& be proud of your business. Customer services is a joke – phoned up to query upgrade of my account from 2 to 4 devices. The guy at the other end said I didn't understand what had been done. Either that or my husband has put it on his playstation, or I've been hacked by someone trying to piggyback my account.
I was so pissed off with him I have cancelled the whole thing – have sky go so couldn't care less. A few days ago I left a really good comment on your Facebook account about how much I enjoyed Netflix. I have four children, and although they aren't on their devices at the same time all the time we just had a problem. My youngest son could not watch his favorite cartoons because it said 3 people were on watching Netflix, which was true. My oldest son was watching his fav cartoon show on his iPhone, my daughter was watching something on her iPhone and we were watching Hell Boy on my Xbox One. Since when did you make it only 3 screens?
We've been long time members and never had a problem before. Granted people I'm sure took advantage of Netflix and what you guys need to do is have it 4 screens per family and can only be verified by main account holder. We solely watch Netflix because we didn't see the need for cable.
